Skip to content
Leinenhof

Right of withdrawal

Widerrufsbelehrung — the statutory 14-day right of withdrawal for consumers, together with the model withdrawal form and the exceptions that apply.

Harold's Lederwaren GmbH · Last updated 12 August 2026

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, acquired physical possession of the goods. Where several goods ordered in one order are delivered separately, the period runs from the day on which you acquired physical possession of the last item.

To exercise the right of withdrawal you must inform us — Harold's Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany, telephone +49 1709855495, email support@haroldssswaren.shop — by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions — where the right of withdrawal does not apply

The right of withdrawal does not exist, or expires prematurely, for the following contracts:

  • Personalised goods. Goods that are made to the consumer’s specifications or are clearly personalised, § 312g (2) no. 1 BGB. This covers every item engraved with your text. You confirm this separately at checkout before the order is placed.
  • Made-to-measure pieces. Items produced to measurements you supply, for the same reason. The made-to-measure enquiry form states this before you send it, and the quote repeats it before you confirm.
  • Opened care products. Sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery, § 312g (2) no. 4 BGB. This applies to the leather balm once the seal on the tin is broken. An unopened tin can be returned normally.

Goods a dog has already worn

We are asked this often, so we will be precise rather than vague. Trying a collar or harness on the dog indoors, to establish whether it fits, is exactly the handling the law permits — it does not cost you the right of withdrawal and we will not deduct anything for it.

What we may deduct for is a diminished value beyond that: an item taken out on walks, soaked, chewed, scratched, or returned with hair, mud or odour worked into the leather. In those cases we assess the loss in value and deduct it from the refund, and we will tell you the amount and the reason in writing before we do.

We do not refuse a return outright simply because a dog has worn the item. A blanket refusal of that kind would not be lawful and is not our policy.

Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and send it back. Using it is optional.)

To Harold's Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany, email support@haroldssswaren.shop:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

— Ordered on (*) / received on (*): ______________________

— Name of consumer(s): ______________________

— Address of consumer(s): ______________________

— Order reference, if known: ______________________

— Signature of consumer(s) (only if this form is notified on paper):

______________________

— Date: ______________________

(*) Delete as appropriate.

Where to send it

By email to support@haroldssswaren.shop, or by post to Harold's Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany.

A withdrawal and a return are not the same procedure. If you simply want to send something back within our own returns window rather than exercise the statutory right, see returns and refunds.

Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany