Where we ship
We ship to the European Union destinations listed below. We do not currently ship outside the EU, to islands and overseas territories outside the customs union, or to freight forwarding addresses.
Rates and delivery times
| Destination | Delivery time | Cost | Free shipping |
|---|---|---|---|
| Germany | 2–4 working days | €4,90 | Free from €90 |
| Austria, Netherlands, Belgium, Luxembourg, Denmark, Czechia, Poland | 3–6 working days | €9,90 | Free from €150 |
| France, Italy, Spain, Sweden | 4–8 working days | €12,90 | Free from €150 |
Delivery times are working days after dispatch and exclude weekends and public holidays. They are estimates from our carrier, not guaranteed dates.
Dispatch
Stock items are picked and dispatched within one to two working days of the order being placed. Engraved items add two to three working days because each one is stamped by hand. Made-to-measure pieces are quoted individually, typically two to four weeks.
You receive an email with a tracking link when the parcel leaves us. If an item in your order is delayed we tell you rather than holding the whole order silently, and we will split the shipment at no extra cost if you prefer.
Packaging
Orders ship in plain recycled cardboard with paper filling. There is no plastic in the packaging and no branded outer, which also means nothing on the box announces what is inside. Packaging placed on the German market by this shop is registered under the German Packaging Act (VerpackG) — the registration number is stated in the Impressum.
Customs, duties and taxes
All destinations we ship to are inside the EU customs union, so there are no customs duties or import charges on top of the price you pay. German VAT at 19% is included in every price shown and is itemised on your invoice.
Legal and product restrictions
A few restrictions apply to what we can sell and send, and they are worth stating plainly:
- We do not sell training devices that work through pain. German animal welfare law (TierSchG and TierSchHuV) prohibits devices that cause pain, injury or suffering. We do not stock, source, quote for, or link to them. See safety and inspection.
- We sell no food, treats, supplements, veterinary or pest-control products. Those categories are regulated under EU 528/2012 and veterinary medicines law and are outside what a leather workshop should be selling.
- We use no CITES-listed species leather and no real fur. Hides are legal by-products of food livestock only.
- Materials meet REACH Annex XVII. Chromium VI at ≤ 3 mg/kg, azo dyes within limits, and metal fittings within the nickel release limit. Supplier declarations are on file and available on request.
- Adults only. Orders may be placed by persons aged 18 or over. Anyone younger needs the consent of a parent or guardian.
Wrong address or failed delivery
Check the address at checkout — once a parcel is with the carrier we cannot redirect it. If a parcel comes back to us as undeliverable we contact you and re-send it once the address is corrected; the second postage is charged at cost.
Damage in transit
Tell us within seven days of delivery, with a photograph of the parcel and the item. We replace or refund and we deal with the carrier ourselves. Do not send a damaged item back before speaking to us.
Questions
Email support@haroldssswaren.shop or call +49 1709855495, Monday to Friday, 09:00–17:00 CET.