1. Scope and provider
These terms apply to all contracts concluded through this online shop between Harold's Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany (“we”) and the customer (“you”). Full provider details are in the Impressum.
A consumer within the meaning of § 13 BGB is any natural person who enters into the contract for purposes predominantly outside their trade, business or profession. An entrepreneur within the meaning of § 14 BGB acts in the course of their trade, business or profession.
Terms of the customer that conflict with or deviate from these terms do not form part of the contract unless we have agreed to them in writing.
2. Conclusion of contract
The presentation of goods in this shop is not a binding offer but an invitation to place an order. By completing the checkout and confirming the order you make a binding offer to purchase the goods in the cart.
We confirm receipt of your order by email immediately. That acknowledgement is not yet an acceptance. The contract is concluded when we send a separate dispatch confirmation, or at the latest when the goods are handed over to the carrier.
The contract text is stored by us and sent to you by email together with these terms. The contract language is English.
3. Prices
All prices are in euro (EUR) and include statutory German value added tax at 19%. Shipping costs are shown separately and added at checkout before you confirm; rates are set out under shipping and delivery.
Where a reference price is shown struck through, it is the price we ourselves last charged for that item over a sustained period. We do not use invented reference prices.
4. Payment
Payment methods available to you are shown at the payment step of checkout. Payment falls due when the contract is concluded. Card data is captured by the payment provider and never reaches us — see payment and security.
This shop sells outright. We operate no subscriptions, memberships, stored balances or recurring charges, so no payment obligation arises after the order is complete.
5. Delivery
We deliver to the EU destinations listed under shipping and delivery. Delivery times stated there are estimates in working days and are not fixed dates unless we have expressly agreed one in writing.
For consumers, the risk of accidental loss or deterioration passes on handover of the goods to you. For entrepreneurs, risk passes on handover to the carrier.
If an item is unavailable after the contract is concluded we inform you without delay and refund any payment already made without delay.
6. Retention of title
The goods remain our property until payment has been received in full. For entrepreneurs, we retain title until all claims arising from the ongoing business relationship have been settled.
7. Right of withdrawal
Consumers have a statutory right of withdrawal. The full instruction, the model withdrawal form and the statutory exceptions — personalised items, made-to-measure pieces and opened care products — are set out at right of withdrawal and form part of these terms.
Separately from the statutory right, we grant a voluntary 30-day return window for unworn stock items; see returns and refunds. The voluntary window does not restrict the statutory right in any way.
8. Warranty for defects
The statutory provisions on liability for defects under §§ 434 ff. BGB apply. For consumers the limitation period for defect claims is two years from delivery.
Natural characteristics of leather — variation in grain, healed scars, differences in shade between hides, and the darkening of vegetable-tanned leather in use — are properties of the material and do not constitute a defect. Wear arising from use is likewise not a defect.
9. Product use and limits of liability
The goods sold here are walking equipment for dogs and cats. They are not restraint systems for use in a vehicle, not intended for tethering an unattended animal, and not designed for any load beyond ordinary walking use. Each product page states this where it applies, and safety and inspection sets it out in full.
We are liable without limitation for damage arising from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act, and to the extent we have given a guarantee. In cases of slight negligence we are liable only for breach of a material contractual obligation, and then limited to the foreseeable damage typical of this type of contract. Any further liability is excluded.
Nothing in these terms limits liability where such limitation would be unlawful, and nothing affects a consumer’s statutory rights.
10. Engraving and personalisation
You are responsible for the text you submit for engraving. By submitting it you confirm that it does not infringe third-party rights. We may refuse text that is unlawful, that infringes rights, or that contains a full street address — our form rejects address components automatically.
Engraved and made-to-measure items are excluded from the right of withdrawal under § 312g (2) no. 1 BGB. You confirm this separately before such an item can be ordered.
11. Photo wall submissions
Photographs submitted for the photo wall are published only with your consent and only after review. You grant a non-exclusive, revocable licence limited to display on this website; consent can be withdrawn at any time and the photograph is then removed. The full terms are at image rights.
12. Set-off and retention
You may only set off against claims that are undisputed or have been legally established. You may exercise a right of retention only where your counterclaim arises from the same contractual relationship.
13. Dispute resolution
The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board under the VSBG.
14. Applicable law and place of jurisdiction
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where you are a consumer habitually resident in another EU member state, this choice of law does not deprive you of the protection of the mandatory provisions of the law of that state.
Where you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office.
15. Severability
Should any provision of these terms be or become invalid, the validity of the remaining provisions is unaffected.